This Shipping Policy explains how MOBILITY PRODUCTS LIMITED handles orders placed through mobilityproductslimited.com. Available delivery methods, charges and any estimated delivery dates are shown at checkout or confirmed with your order. The options available can depend on the products ordered, destination, parcel size and carrier service.

1. Order processing

After you place an order, we will send an order confirmation to the contact details you provide. An order confirmation acknowledges receipt of the order; where applicable, acceptance of the order is governed by the checkout terms and subsequent order communications. Processing may include payment verification, stock checks, packing and preparation for dispatch.

If we need additional information to process an order, or if an item is unavailable, we may contact you using the details provided at checkout. If we cannot fulfil an order, we will notify you and arrange any refund due for amounts paid for the unfulfilled order.

2. Delivery destinations and methods

Delivery destinations and shipping methods are limited to the options available for the products and address entered at checkout. Please enter a complete and accurate delivery address, including postcode, country, contact number where requested, and any relevant business or unit details. If a destination or shipping option is not available at checkout, contact us before placing the order to confirm whether delivery can be arranged.

3. Shipping charges

Applicable shipping charges are displayed at checkout before you submit your order. Charges may vary according to destination, parcel weight or dimensions, delivery service and the items ordered. Any shipping charge agreed separately for a wholesale or special order will be stated in the relevant quotation or order confirmation.

4. Dispatch and delivery estimates

Any processing or delivery estimate provided at checkout, in a quotation or in an order confirmation is an estimate unless expressly stated otherwise. Actual delivery times can be affected by carrier operations, public holidays, severe weather, customs inspections, incomplete address details and other events outside our reasonable control. We will communicate material delays when we become aware of them.

Where consumer-protection law sets a delivery deadline or gives you cancellation rights for late delivery, those rights apply regardless of any general estimate in this policy. If no delivery time has been agreed and mandatory law applies, delivery will take place within the period required by that law.

5. Tracking and delivery updates

Where tracking is available from the selected carrier, we will provide tracking information or make it available through the order communication. Carrier tracking events are supplied by the carrier and may not update continuously. If tracking indicates a problem or your parcel has not arrived within the stated estimate, contact us with your order number so we can investigate.

6. Address accuracy and failed delivery

Please check your address carefully before placing an order. If you notice an error after checkout, contact us as soon as possible; changes may not be possible once an order has been packed or dispatched. If a parcel is returned because the address is incomplete or incorrect, delivery was refused, or collection was not completed, we will contact you to discuss available options. Any additional redelivery or return charges will be assessed fairly and in accordance with the order terms and applicable law.

7. Receiving and checking your order

When your order arrives, please check the packaging and items as soon as reasonably possible. If a parcel appears damaged, keep the packaging and take photographs if practical. Contact us promptly if items are damaged, missing or incorrect, including your order number and supporting details. Prompt reporting helps us work with the carrier, but does not remove any rights you have under applicable law.

8. International shipping, customs and import taxes

International shipments may be subject to customs clearance, import duties, VAT or other taxes, brokerage fees and local delivery requirements. Unless the checkout, quotation or order confirmation expressly states that these charges are included or prepaid, the recipient is responsible for charges imposed by the destination country. Customs authorities may inspect or delay shipments, and we cannot guarantee clearance times. Please check local import rules before ordering.

You are responsible for ensuring that the products can lawfully be imported into the destination country and for providing information reasonably required for customs clearance. We will provide shipping or customs documentation that is reasonably required from us.

9. Split shipments and unavailable products

Depending on stock and fulfilment arrangements, an order may be dispatched in more than one shipment where this is communicated or reasonably necessary. If a product cannot be supplied, we will contact you about the available options, including cancellation and any refund due for the unfulfilled part of the order.

10. Risk and delivery

For consumer purchases, the risk of loss or damage generally remains with the seller until you or a person you nominate (other than the carrier) takes physical possession of the goods, except where you independently arrange a carrier not offered by us and the applicable law provides otherwise. For business-to-business orders, risk transfer may be governed by the agreed contract or delivery terms, subject to applicable law.

11. Changes, cancellations and returns

If you need to change or cancel an order, contact us as quickly as possible. We cannot guarantee a change once processing or dispatch has begun. Your cancellation, refund and return rights are explained in our Refund & Returns Policy. Nothing in this Shipping Policy limits any mandatory rights that apply to your purchase.

12. Contact us about shipping

For shipping questions, delivery updates or help with a delayed or damaged parcel, contact contact@mobilityproductslimited.com, call +44 7500 091876, or visit our Contact page. Please include your order number and delivery postcode when contacting us about an existing order.

Related pages: Refund & Returns Policy · Privacy Policy · Contact.