Privacy Policy

MOBILITY PRODUCTS LIMITED · Last updated: 15 October 2026

MOBILITY PRODUCTS LIMITED (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains how personal data may be collected, used, disclosed, stored and protected when you visit mobilityproductslimited.com, browse our products, create an account, place an order, contact us or otherwise interact with our services. It is intended to explain our approach in a clear way and to address the principles of the EU General Data Protection Regulation (GDPR), where that law applies.

Important: this policy must reflect our actual business and technical setup. Some details, such as the controller’s registered address, legal jurisdiction, retention periods, payment providers and international-transfer arrangements, must be confirmed by the business before this page is treated as a final legal compliance document.

1. Who is responsible for your data?

The data controller is MOBILITY PRODUCTS LIMITED, the business operating this website. For privacy questions or to exercise your rights, please use our Contact page. Please identify your request as a privacy or data-protection matter. Our public website identifies the business as “MOBILITY PRODUCTS LIMITED”; a registered office address and dedicated privacy email should be added here once confirmed.

2. Personal data we may collect

• Identity and contact information: name, email address, telephone number, billing and delivery addresses, and details you submit through contact or enquiry forms.
• Account information: username, account details, saved addresses and account preferences, where you create an account.
• Order and transaction information: products purchased, order number, order status, delivery details, returns, refunds and customer-service correspondence. Payment card or bank details should be handled by the relevant payment provider where applicable; we do not claim to store full card details unless our actual payment configuration does so.
• Communications: information and attachments you send us, and records needed to respond to your enquiry or resolve a complaint.
• Technical and usage data: IP address, device and browser information, approximate location derived from IP, pages viewed, referring pages, timestamps, security events and cookie or similar identifiers, where collected by the website or enabled tools.
• Marketing preferences: whether you have opted in or out of promotional messages and your preferences.

Please do not send sensitive personal data unless it is genuinely necessary and requested through an appropriate channel.

3. How we collect information

We collect information directly when you complete a form, register, make a purchase, request support or communicate with us. Some information is generated automatically when you use the website. We may also receive limited information from service providers involved in payment processing, delivery, website security, analytics or advertising, subject to the services actually enabled and their applicable privacy notices.

4. Why we use personal data and our legal bases

• To process orders and provide services: to manage your basket, checkout, payment, delivery, account, returns and customer support. Legal basis: performance of a contract or steps requested before entering into a contract.
• To answer enquiries: to respond to messages and provide requested information. Legal basis: steps taken at your request, contract performance or our legitimate interests in managing customer communications.
• To maintain and secure the website: to prevent fraud, investigate abuse, troubleshoot faults and protect our users and systems. Legal basis: legitimate interests and, where applicable, legal obligations.
• To meet legal and accounting duties: to keep records and respond to lawful requests. Legal basis: compliance with legal obligations.
• To understand and improve the website: to measure performance, diagnose issues and understand how visitors use the site. Where required, non-essential analytics cookies or similar technologies will be used only with valid consent.
• To send marketing: to send offers or updates where permitted by law. Legal basis: consent where required, or another lawful basis where local rules permit it. You can opt out at any time.

5. Cookies and similar technologies

Our website runs on WordPress and includes e-commerce functionality. It may use essential cookies or similar storage to support security, account login, shopping-cart contents, checkout, session continuity and remembering privacy choices. These technologies are necessary for requested site functions. Optional analytics, advertising, embedded-content or personalisation technologies may also be present depending on the configuration of our website and plugins.

Where the EU ePrivacy rules or other applicable law require consent, optional cookies and similar technologies should not be activated until you have made a valid choice. You can change or withdraw your preferences using the cookie settings tool, if available, and you can also manage cookies through your browser. Blocking essential cookies may affect cart, login or checkout features. A separate cookie notice should identify the actual cookies, providers, purposes and durations used on this site.

6. Who may receive personal data?

We may share the minimum information necessary with trusted service providers when they help us operate the website or fulfil a request. Depending on the services actually configured, these may include:

• website hosting, infrastructure, security, backup and technical-support providers;
• e-commerce and website tools used to manage products, accounts, baskets, orders and forms;
• payment processors and financial institutions to authorise and process payments, refunds or fraud checks;
• delivery, courier or fulfilment providers to ship orders;
• analytics, advertising, email or customer-communication providers, where enabled and lawful;
• professional advisers, auditors, insurers, regulators, law-enforcement bodies or courts where disclosure is legally required or necessary to establish, exercise or defend legal claims.

Service providers should be contractually required to protect personal data and use it only for authorised purposes. We do not sell personal data in exchange for money. If a provider processes data for its own purposes, its own privacy terms may also apply.

7. International transfers

Some service providers may process information outside the European Economic Area (EEA), the United Kingdom or your country. Where GDPR applies and personal data is transferred to a country without an applicable adequacy decision, we will use a lawful transfer mechanism where required, such as Standard Contractual Clauses, together with supplementary measures when appropriate. Please contact us for further information about relevant safeguards. The specific providers, countries and transfer mechanisms must be confirmed against the services actually used by the business.

8. How long we keep data

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including providing services, handling queries, maintaining security, resolving disputes and meeting legal, tax and accounting obligations. Retention periods vary by data type and purpose. When information is no longer needed, we will delete it or securely anonymise it, unless retention is required by law or necessary to establish, exercise or defend legal claims. The business should maintain a retention schedule that specifies periods for order records, accounts, enquiries, marketing preferences, logs and consent records.

9. Your GDPR rights

Where the GDPR applies, you may have the right to:

• request access to your personal data and obtain a copy;
• request correction of inaccurate or incomplete data;
• request erasure in certain circumstances;
• request restriction of processing in certain circumstances;
• receive certain data in a portable format and request transmission to another controller where the legal conditions are met;
• object to processing based on legitimate interests, including profiling based on that basis;
• withdraw consent at any time where processing relies on consent, without affecting processing already carried out lawfully;
• object at any time to direct marketing;
• not be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects, subject to applicable exceptions; and
• lodge a complaint with your competent data-protection supervisory authority.

These rights are not absolute and may be subject to legal conditions or exemptions. To make a request, contact us through the Contact page. We may need to verify your identity before acting. We will respond within the time required by applicable law, normally within one month under GDPR, subject to lawful extensions for complex or numerous requests.

10. Marketing communications

We will send promotional email or other marketing messages only where permitted by applicable law. You can unsubscribe using the link in a message, where provided, or contact us to opt out. We may still send non-promotional communications about an order, account, security issue or service request where necessary.

11. Security

We use appropriate technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration or disclosure. No online system can be guaranteed completely secure. Please use a strong, unique password, keep your login details confidential and notify us if you suspect unauthorised use of your account.

12. Personal data breaches

If a personal data breach occurs, we will assess and respond to it in accordance with applicable law. Where GDPR applies, we will notify the competent supervisory authority within the required period when the breach is likely to result in a risk to individuals’ rights and freedoms, and notify affected individuals where the law requires it.

13. Children’s privacy

This website is not intended to knowingly collect personal data from children in circumstances where parental consent is required. If you believe a child has provided personal data unlawfully, please contact us so we can assess and take appropriate action.

14. Third-party websites and embedded content

Our website may link to third-party websites or display embedded content. Those services operate under their own privacy policies and practices. We are not responsible for the privacy practices of independent third parties. Please review their notices before providing personal data or interacting with embedded content.

15. Automated decisions and profiling

We do not intend to make decisions about you based solely on automated processing that produce legal or similarly significant effects unless we explain the relevant processing and have a lawful basis under applicable law. If advertising, fraud-prevention or personalisation tools are enabled, they should be reviewed to determine whether they involve profiling and what disclosures are required.

16. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The revised version will be published on this page with an updated “Last updated” date. Material changes will be communicated where required by law.

17. Contact us

For privacy questions, data-rights requests or complaints, please contact MOBILITY PRODUCTS LIMITED through our Contact page. Please include “Privacy Request” in the subject or message so we can route your request appropriately. The UK Companies House register lists MOBILITY PRODUCTS LIMITED as a private limited company incorporated in England and Wales, company number 05863717, with its registered office at Scooter Market Station Road, Arnside, Carnforth, England, LA5 0HG. The website lists contact@mobilityproductslimited.com and +44 7418 608221 as contact details. The Contact page currently displays a different telephone number and a slightly different address format, so the business should verify and standardise its published contact details before relying on them for formal data-rights requests. Confirm whether a Data Protection Officer or EU representative is legally required for the company’s actual processing activities.

Privacy compliance note

This page provides general privacy information and is not a guarantee of GDPR compliance or legal advice. Actual compliance also depends on your data flows, processor contracts, cookie-consent configuration, records of processing, security controls, retention schedule, international-transfer safeguards and how rights requests are handled. Please verify every statement against your live website and business operations.